Scaled Data Processing
Leverage our national reach and seamless onshore and offshore capabilities. Our dedicated team excels in manual data keying and serves as your frontline for order initiation and claims documentation matching.
Order to Cash
Empower your sales team to focus on selling
Reinvest in trade spend, eliminate waste and focus on growing revenue by partnering with our tenured Order to Cash experts. With an average of 25+ years of experience, our experts act as an extension of your team, focused on saving you time and money while aligning with your specific SOPs.
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Services
Simplifying order to cash
Efficient sales operations require resources and technology to perform order to cash work. Without the right processes and tools, these tasks can be complex and overwhelming. Our team is focused on strengthening and streamlining your order to cash activity with full-service support and flawless execution.
As an agency with some of the strongest relationships in the retail industry, we’re able to quickly help our clients navigate system and policy changes. With a team of experts and proven methods, we reduce costs and streamline processes for our clients, freeing sales teams to dedicate more time and effort to strategic activities.
Order Management
Automate order management and resolution of any order processing issues – our tools enable an 82% automation rate.
Sales Administration
Streamline promotion management, contract administration and customer form processing.
Claims Management
Automate validation and management of trade claims and align with trade management policies without sales intervention.
Client Solution Management
Manage manufacturer-retailer relationships through one national point of contact.
Client Service
Streamline inventory management, cash posting, dispute management, non-trade claim validation and order consolidation.
Invoice Process Outsourcing
Communicate order invoices to retailers and deliver advance ship notifications to meet retailer requirements.
Approach
Streamline manual tasks and improve processes
Reduce cost, minimize deductions and achieve faster funds reconciliation. Our tech-enabled approach to order to cash enables us to manage nearly $4B in trade dollars and process 500K unique trade contracts annually with 25% faster claims resolution.
Meticulous Operations
Maintain consistency across retailers and locations reducing deductions and speeding up trade fund reconciliation. As your administrative partner, we streamline data management, contracting, customer service and claims processes with established procedures and best practices.
Seamless Integrations
Enhance accuracy by centralizing and automating redundant manual tasks with our proprietary technology, Acosta Relay. Fully customizable to integrate seamlessly with your existing systems, Acosta Relay adapts to meet your unique needs, delivering unmatched efficiency and precision.
“When manufacturers have a streamlined order to cash process, they’re able to invest more time and resources into growing their business. Through scale, people, process and technology, our team has the operations covered and we drive efficiencies that ultimately translate into cost savings for our clients.”
Results
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Trusted by trusted brands
Through our scale, expertise and cutting-edge technology, we process 1.5 million claims and 1 million orders annually. See how we can drive efficiency for your business.
Order to Cash FAQs
Explore more about Acosta’s Order to Cash solutions with these frequently asked questions.
What are the benefits of leveraging a partner for Order to Cash support?
By outsourcing your administrative tasks to Acosta’s Order to Cash team, your sales team can focus on what they do best—growing revenue. Our team will manage your promotional contract generation, orders and claims, and trade fund reconciliation while adhering to specific retailer preferences and timelines.
What solutions does Acosta’s Order to Cash team provide?
As an extension of your team, we provide the following solutions to streamline manual tasks: order and claims management, client solutions management, trade promotion management and sales administration, order-to-cash solutions, EDI services, direct administrative support.
What is Acosta Relay?
Acosta Relay is our cutting-edge, proprietary technology that streamlines tasks like promotional contract generation, order, and claims processing through automation. Acosta Relay utilizes a vast library of over 1,250 individual client and retailer SOPs to ensure order and claims processing is done based on individual brand and retailer requirements. The system integrates with leading business service technologies, ensuring data security and pulling claims data from existing client and retailer platforms.
We are considering partnering with an agency to support our sales team, but we have a significant backlog of customer contracts and claims, does Acosta offer services to support?
Yes. As part of the Acosta onboarding process, we can support clients with a backlog of customer contracts and claims without sales intervention.
Does Acosta support client proprietary system integration?
Yes. While Acosta has a proprietary system, we are flexible and able to support client systems. We’re also able to integrate our infrastructure to support as well.
